F.A.Q's - FREQUENTLY ASKED QUESTIONS

Q 1: How do I order the American Legion approved and sanctioned
         web site for my Post, or District?
Q 2: How do I pay for the web site?
Q 3: What is included in the payment price?
Q 4: What happens after I place an order for the web site?
Q 5: Is a manual available instructing users how to operate the web site?
Q 6: Do I have control of pre-designed menu items?
Q 7: What options do I have when using the photo gallery?
Q 8: Can I preview posts who are using your web site system?
Q 9: Is Technical support available?
 

Q 1. How do I order the American Legion approved and
         sanctioned web site for my Post, or District?

A 1. You must order on-line by click on the Purchase Online” button located on the left navigation menu of any page. Follow the prompts in the shopping cart and please make sure to add as much information as possible.

Q 2. How do I pay for the web site?
A 2. During the shopping cart process when placing your order you will be asked for a payment method. at this point you can select to pay by check or credit card. Full payment for your first year of service will be required. No extra costs or solicitations for extra money for this service will be made by LegionSites.Com. No extra options available for our system, every web site contains all of our software.

If paying by check you must print out the completed invoice and mail it in with your check. make checks payable to: The American Legion. checks should be mailed to The American Legion 5745 Lee Road, Indianapolis, Indiana 46216.

Q 3. What is included in the payment price?
A 3.
We include the following:

  • Initial Set-Up Fee
  • License Fee
  • Domain Name Registration (example: www.yourdomainname.org)
  • Web Hosting
  • DNS Hosting
  • Free Technical Support by E-mail *
  • Free Application Upgrades
  • Sample Web Site Content


Q 4. What happens after I place an order for the web site?
A 4. Upon approval of payment, authorization (Authorization period averages 10 days.) from National is granted to purchase your posts domain name and get you online. 

In approximately 10 days you will receive an e -mail containing the URL's and access information needed for maintaining your web site. Type your post’s new web site URL (example: www.yourdomainname.org) into your web browsers address bar. Your web site will appear on your computer screen. Also provided in this e-mail will be an administration URL for access to your post’s web site administration area. Use the provided user name and password to gain access to the system. For security purposes, share the password and the administration URL address only with trusted members.

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Q 5. Is a manual available instructing users how to operate the web site?
A 5. Yes, As we get our new HTML documentation completed you can use the links below for added help. You can also find any web site documentation, important messages and other information by clicking the navigation button for technical support.

Phase 3 Documentation
Phase 2 Documentation

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Q 6. Do I have control of pre-designed menu items?
        A.) Do I have control sequencing menu items?
        B.) Can I create custom menu items and associated web 
              site pages?
        C.) Can I insert PDF’s on selected web site pages?

A 6. Yes to all above and more. Technical Support

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Q 7. What options do I have when using the photo gallery?
A 7. You can upload new photos. You can edit existing photo captions, change existing categories or delete existing photos. You can create new or edit existing photo categories. The maximum file upload size is
2 MB. The photo file names cannot have spaces or symbols like %. Photos will automatically resize to fit the web page. The upload feature currently supports graphic files (gif, jpeg, and png).

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Q 8. Can I preview posts who are using your web site system?
A 8. Visit some of our newly joined online posts to see how each post customizes their web site to meet their unique post requirements and share ideas.

www.somerspost101.org
www.parispost1.com
www.cay202detroit.org
www.mnthunderingthird.org
www.wbw572.org
www.beavertonpost124.org

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Q 9. Is technical support available?
A 9. Yes, free technical support Is available. See the options below:

1. To better service your technical support questions, they will be answered ONLY by emailing support@legionsites.com.  Please include your posts full and actual domain name and as much detail about your issue as possible. You can also find other ways to contact us by visiting the Contact Us page of this web site.

Technical support questions are answered by email during business hours of 9:30 a.m. - 4:30 p.m. Monday - Friday CST, and are answered in the order that they are received. We will make our best effort to respond within a 24-hour period. If a question is posted Friday evening you will not get a response until Monday morning depending on the order it was received.

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* Please email any technical support questions to support@legionsites.com.
Tech support emails will be handled in the order they come in.
You can expect an answer within 24 hours of sending your tech support email request.
 

Testimonials

Thanks, Thanks, Thanks, As you can see I already added content for my new buttons. This product is fabulous and I can't speak enough about it.
I worked with computers and with programmers who did work for me.
I was somewhat familiar with web code but you've taken this product to a new height, It is great.

Al DeMizio


What a great web system you have created. I have been associated with Information Systems for many years and this is a real treat to work with. Great job! we signed up for the site and after spending about three days, our site is up and running with our own information. I am truly impressed.

Mike Phelps


Just want you to know that if needed, you can give my e-mail to any of your customers regarding this product. I believe you are the most customer oriented supplier I have dealt with...and I am in Quality, so customer service is key to success.

Bob Beasley