| F.A.Q's
- FREQUENTLY ASKED QUESTIONS
Q 1: How do I order
the American
Legion approved and sanctioned
web site for my Post, or District?
Q 2: How do I pay for the web site?
Q 3: What is included in the payment price?
Q 4: What happens after I place an order for the web site?
Q 5: Is a manual available instructing users how to operate the web site?
Q 6: Do I have control of pre-designed menu items?
Q 7: What options do I have when using the
photo gallery?
Q 8: Can I preview posts who are using your web site system?
Q 9: Is Technical support available?
Q 1. How do I order the American
Legion approved and
sanctioned web site for my
Post, or District?
A 1.
You must order on-line by click on the “Purchase
Online” button located on the left navigation menu of any page. Follow the
prompts in the shopping cart and please make sure to add as much information as
possible.
Q 2. How do I pay for the web site?
A 2. During the shopping cart process when
placing your order you will be asked for a payment method. at this point you can
select to pay by check or credit card. Full payment for your first year of
service will be required. No extra costs or solicitations for extra money for
this service will be made by LegionSites.Com. No extra options available for our
system, every web site contains all of our software.
If paying by check you
must print
out the completed invoice and mail it in with your check. make checks payable to: The American Legion.
checks should be mailed to The American Legion 5745 Lee Road, Indianapolis,
Indiana 46216.
Q 3. What is included in the payment price?
A 3.
We include
the following:
- Initial Set-Up Fee
- License Fee
- Domain Name
Registration (example:
www.yourdomainname.org)
- Web Hosting
- DNS Hosting
- Free Technical
Support by E-mail
*
- Free Application
Upgrades
- Sample Web Site
Content
Q 4.
What happens after I place an order for the web site?
A 4. Upon approval of payment, authorization
(Authorization period averages 10 days.)
from National is granted to purchase your posts
domain name and get you online.
In approximately 10 days you
will receive an e -mail containing the URL's and access information needed for
maintaining your web site. Type your post’s new
web site URL (example:
www.yourdomainname.org) into your web browsers
address bar. Your web site will appear on your computer screen. Also provided in
this e-mail will be an administration URL for
access to
your post’s web site administration area. Use the provided user name and password
to gain access to the system. For security
purposes, share the password and the administration URL address only with trusted
members.
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Q 5. Is a manual available instructing users how to operate the
web site?
A 5. Yes, As we get our new HTML
documentation completed you can use the links below for added help. You can also
find any web site documentation, important messages and other information by
clicking the navigation button for technical support.
Phase 3 Documentation
Phase 2 Documentation
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Q 6. Do I have control of pre-designed
menu items?
A.) Do I have control sequencing menu
items?
B.) Can I create custom menu items
and associated web
site pages?
C.) Can I insert PDF’s on selected
web site pages?
A 6. Yes to all above and more.
Technical Support
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Q 7. What options do I have when using the photo gallery?
A 7. You can upload new photos. You can edit existing photo captions, change
existing categories or delete existing photos. You can create new or edit
existing photo categories. The maximum file upload size is
2 MB. The photo file
names cannot have spaces or symbols like %. Photos will automatically resize to
fit the web page. The upload feature currently supports graphic files (gif,
jpeg, and png).
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Q 8. Can I preview posts who are using your web site
system?
A 8. Visit some of our newly joined online
posts to see how each post customizes
their web site to meet their unique post requirements and share ideas.
www.sal291.us
www.cay202detroit.org
www.wbw572.org
www.beavertonpost124.org
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Q 9. Is technical support available?
A 9.
Yes, free technical support Is available.
See the options below:
1. To better service your technical support questions, they will be answered ONLY
by emailing support@legionsites.com.
Please include your posts full and actual domain name and as much detail about
your issue as possible. You can also find other ways to contact us by visiting
the Contact Us page of this web site.
Technical support questions are answered by email during business hours of 9:30
a.m. - 4:30 p.m. Monday - Friday CST, and are answered in the order that
they are received. We will make our best effort to respond within a 24-hour period.
If a question is posted Friday evening you will not get a response until Monday
morning depending on the order it was received.
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*
Please email any technical support questions to
support@legionsites.com.
Tech support emails will be handled in the
order they come in.
You can expect an answer
within 24 hours of sending your tech support
email request.
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